Support
Welcome to Momentpin
How can we help?
App Support
If you have any questions or concerns about Momentpin mobile app, please contact us.
Tutorial Videos
Coming soon.
Chat with us
Coming soon.
Frequently Asked Questions
We've compiled a list of answers to common questions.
You can download Momentpin from the Google Play Store and the Apple Store.
Our desktop application is currently in production and will be available soon.
No. Your details are safe and secure and not shared or sold to any 3rd parties.
Absolutely. Momentpin is free to all personal users.
Simply email register@momentpin.com and one of our team will be in touch.
For any feedback or technical help please contact info@momentpin.com
Please contact info@momentpin.com and one of our team will be in touch.
Yes, click on settings then edit profile and you will see an option for Fingerprint at the bottom.
Please go to settings and you will be able to select the notification preferences.
If you have automatic updates selected on your device it will be done automatically, if not please visit your app store and search for Momentpin, here you will be able to manually update the app.
Find the information related to the Mobile & Desktop Apps
- For anyone under 15 to safely interact with friends
You (as the parent or guardian) oversees the content and can switch between your own account and the child account
You can edit, suspend and delete the child account
Mobile App:
Select ‘Child Accounts’ in the side menu then ‘Add Child Profile’
Fill in the details then tap ‘Create’ to complete
Desktop App:
Click on the ‘Child Accounts’ tab on the left then ‘Add Child Profile’
Fill in the details then click ‘Create’ to complete
Mobile App:
When you open Momentpin, you have the option to choose the account you want to use to log in
You can also switch via the menu and the tab “Child Accounts”
Tap on your child’s name to switch profile
You can switch back to the main account directly via the menu
Depending on the device you use, you can make your account or the child account default profile for this device
Desktop App:
- At the top right of your screen, click on the drop-down next to your name and click on ‘logout’ and then ‘switch profile’
- You can then click on your child’s name which will take you into their profile
Mobile App:
Open ‘My Network” via the side menu. You can add your contacts who have the app and invite those who don’t. Note: They’ll need to download it first before being able to interact with you
Tap on “Add Friends” to access your phonebook contacts. Note: you need to allow the app to access your phonebook to add new friends
Tap on “Invite” to generate a link to send to your friend to join Momentpin. You’ll see the contact you’ve invited as ‘Pending Invite’ in ‘My Network’ once they have downloaded the app
A way to organise your contacts ie, you may create a group for family, school friends, and uni Friends
Your contacts will not be notified they are part of the group
You can easily add groups to your moments instead of inviting individually
- An Owner is the person who has created the Moment and has full authority over the activity and content
- A Manager has the same control as the owner with the only differentiation being the Manager cannot delete the Moment, only the Owner can do this
- A Member is someone who is part of the moment
- Communities are organisations/businesses/a group of people with similar interests who are part of the same moment
A private space to share content
You can share with your friends and family by inviting them to join the moment
You can share memories, past and present
- You can also organise events using the start and end date, selecting the location and assigning tasks to members of the moment
- On the mobile app, you can add a charity (which is on Momentpin) to your moment to raise donations on their behalf (this is known as a charity appeal)
- You can join public moments of interest to you which have been set up by communities on the platform
Mobile App:
On your homepage, tap on the Add button at the bottom right of the screen
Add a title and explanation to best describe your moment
Optional - add a cover photo for your moment
Optional - you can add a start and end date for how long you’d like the moment to be live
Tap on ’Next’ at the top right of your screen to add members to your moment (check on our FAQ’s how to add contacts)
Once you have added members (you can add them later), tap on ‘Done’
As soon as you add a title to your moment, it’s automatically saved and you can edit it later
The moment will appear on the main home screen
Desktop App:
- Click on the ‘Home’ tab on the left
- Then, click on the green add button at the bottom right of the screen
- Add a title and explanation to best describe your moment
- Optional - add a cover photo for your moment
- Optional - you can add a start and end date for how long you’d like the moment to be live
- Click on the ‘Create Moment’ button at the top right
- The moment will appear on the main home screen
Mobile App:
Open the moment you’d like to add a contact to
Tap on the info icon on the top right
You’ll notice the blue button ‘Add Members’ and you will be able to add all your contacts using the app
Desktop App:
- Click on the ‘Home’ tab on the left
- Click in to the moment you’d like to add a contact to
- When the moment is opened, click on the ‘Members’ tab under the cover photo
- You’ll notice a green plus button at the bottom right of the screen. Clicking on this, will allow you to add up to 5 users
- Clicking on the green plus button with the person allows you to bulk add many users
- A box will appear – add your contact’s email address and choose their role within your network (owner, manager or member)
- Click the send button
This is the period of time you want your moment to be live
This is an optional feature
It can be useful if you’re organising an event and want the moment to be deleted once the event has taken place
Educational institutions might use this for classes which have an end date
The moment will show as ‘Expired’ once the end date has passed
- You can create a moment to organise your event
- You have the options to add location and time
- You can assign tasks
- Don’t forget to add members to your moment
- A task allows you to assign an action to someone within the moment
- You can add a due date and time and give a description of the request to the person assigned
This is where you add a charity which is on the Momentpin platform to one of your moments to raise donations on behalf of that charity
The people in your moment will be able to donate through your moment without joining the charity moment
This can increase donations by enhancing visibility of the charity to a wider audience and sharing their purpose with others who might not have known or heard of them before
Mobile App:
- On your moment, you have two options to share content: Tap on the Add button at the bottom right of your screen or tap on Start Activity
- You can share photos, video, audio content, …
- Once posted, you can like, reply, share, edit and remove the activity
- You can share the activity within another moment you are a member
Mobile App:
To edit or remove the activity, click on the three vertical dots. Note: if you want to update/edit/remove an activity you shared, it will be also updated wherever you shared it
To remove the activity, you will be asked to confirm first as it cannot be undone (It will be also deleted if you shared it somewhere else)
Desktop App:
- From the ‘Home’ tab, click in to the moment where the content is you’d like to remove
- At the right of the post, you’ll see three vertical dots, click on this to edit/remove/star this post
Mobile App:
- On your moment, tap on the Info icon at the top right of your screen
- Select Delete
- A pop up window will ask you to confirm (the deletion cannot be undone)
- An Owner is the person who has created the Moment and has full authority over the activity and content
- A Manager has the same control as the owner with the only differentiator being the Manager cannot delete the Moment, only the Owner can do this
- A Member is someone who is part of the moment
Communities and charities are organisations/businesses/a group of people with similar interests who are part of the same moment
Communities create public moments you can join (compared to the moments you create which are private and invite only)
You can join any moment created by a community which appears on your feed
You can share content on the moment you joined. You can like and comment posts
You will receive notifications (option you can turn on/off) concerning the moment you joined
You can join new moments and leave whenever you want
- Invite Only – Only those who are invited to the moment are able to join
- Public – Anyone on Momentpin can join this moment
- Paid - Anyone who is happy to pay the required fee can join this moment
- Class – Where a parent is invited to a moment and then the parent adds their child
- Tags allow you to filter content within moments making it easier to find later
- The tags you have set to your moment will be shown as tabs under the cover photo within your moment
Desktop App:
- Click on the ‘Members’ tab on the left
- Click the ‘Add Members’ button at the top right of the screen
- A box will appear – add your contact’s email address and choose their role within your network (owner, manager or member)
- Click the send button
- You’ll see the member you’ve added is now visible on the Members Listing screen
- The icons on the right allow you to edit, suspend, block or delete this person
Desktop App:
- Click on the ‘Home’ tab on the left
- Click in to the moment you’d like to add a member to
- When the moment is opened, click on the ‘Members’ tab under the cover photo
- You’ll notice a green plus button at the bottom right of the screen. Clicking on this, will allow you to add up to 5 users
- Clicking on the green plus button with the person allows you to bulk add many users
- A box will appear – add your contact’s email address and choose their role within your network (owner, manager or member)
- Click the send button